Since Big Red Records operates as an online-only store, we do not have a physical retail location for browsing. However, our customer support team is available during the hours listed below to assist you with orders and inquiries.
Customer Support and Warehouse Operating Hours
Our support team is available via Live Chat and Email during the following times (all times are Australian Eastern Time - AET):
| Day | Support Availability |
|---|---|
| Monday | 9:00 AM – 5:00 PM AET |
| Tuesday | 9:00 AM – 5:00 PM AET |
| Wednesday | 9:00 AM – 5:00 PM AET |
| Thursday | 9:00 AM – 5:00 PM AET |
| Friday | 9:00 AM – 5:00 PM AET |
| Saturday | CLOSED |
| Sunday | CLOSED |
- Warehouse Operations: Our warehouse operates during the same hours. Orders are picked and packed during this time.
- Public Holidays: We are CLOSED on all national Australian public holidays.
Outside of Operating Hours
If you contact us outside of these hours (e.g., on a weekend), please leave an email at support@bigredrecords.com. We will ensure your inquiry is the first one addressed when we resume operations on the next business day.
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