The Big Red Records support team is here to help you with your order, product questions, and policy inquiries.
Our Preferred Contact Methods
We offer two primary channels for support:
- Email Support:
- Email Address: Please send your inquiry, along with your order number (if applicable), to support@bigredrecords.com.
- Response Time: We aim to respond to all emails within 1-2 business days.
- Live Chat:
- Look for the Chat Widget icon (usually in the bottom corner) on our website.
- Live chat is the fastest way to get help with simple questions during our operating hours.
When to Use Which Channel
| Inquiry Type | Recommended Channel |
|---|---|
| Quick questions (e.g., “What are your hours?”) | Live Chat |
| Detailed issues (e.g., Damaged item claim, complex return) | Email (allows us to track all details and attachments) |
| Order status updates | Live Chat or Email |
Support Operating Hours
Our customer support team operates according to our store opening hours. Please see the "What are Big Red Records' Store and Support Hours?" article for our specific availability.
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