Troubleshooting: My Turntable Isn't Spinning

If your turntable is powered on but the platter is not spinning, try the following common troubleshooting steps before contacting support.

Common Solutions

1. Check the Power Supply:
   • Ensure the power cable is securely plugged into both the back of the turntable and a working wall socket.
   • If using a power strip or surge protector, ensure it is switched on.
2. Verify the Belt (Belt-Drive Models):
   • Many turntables use a belt connecting the motor to the platter.
   • Remove the platter mat (and sometimes the platter itself). Check that the rubber belt is correctly seated around the motor pulley and the inner rim of the platter.
   • If the belt is broken, stretched, or has slipped off, it will need to be replaced or correctly re-seated.
3. Check Speed Settings:
   • Ensure the speed selector switch (usually 33, 45, or 78 RPM) is set to a rotational speed. Setting it between speeds or to "off" may prevent spinning.
4. Confirm the Auto-Stop/Auto-Return Feature:
   • Some models have an "Auto-Stop" function. If this feature is engaged and the tonearm is not properly positioned over the platter, the platter may not start spinning. Try moving the tonearm slightly over the record position.

Still Not Spinning?

If you have tried all the steps above and your turntable is still not functioning, please contact Big Red Records Customer Support with your order number and a brief description of the issue.

If your turntable is still under the 1-year manufacturer's warranty, we can help facilitate the repair or replacement process. (See "What is the Warranty on Turntables?" for more details).